Home/Return Policy
Term & ConditionPrivacy PolicyCookie PolicyReturn & Refund Policy

Return Policy

Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

  • Returns must be requested within 7 days of the purchase or delivery date.
  • Items must be unused, unworn, unwashed, unaltered, and returned in their original packaging with all tags attached.
  • Products that show signs of wear, damage, or misuse may not be accepted.
  • Sale, clearance, promotional, personalized, or gift card items may be non-returnable unless required by applicable law.

Proof of Purchase

A valid receipt, order confirmation, or purchase record is required for all return and refund requests.

Return Process

To request a return:

  1. Contact our Customer Support team through the app or via [support email/phone number].
  2. Provide your order number and the reason for the return.
  3. Once your request is approved, return the item using the provided return instructions or visit one of our designated return locations (if available).
  4. Unless the item is damaged, defective, or incorrect, the customer is responsible for any return shipping costs.

Refunds & Store Credit

After we receive and inspect your returned item:

  • Approved refunds will be processed to your original payment method within 5–10 business days, depending on your payment provider.
  • You may choose to receive store credit or exchange the item, where available.
  • Shipping fees and other non-refundable charges will not be refunded unless the return is due to our error.
  • We reserve the right to reject any return that does not meet the eligibility requirements outlined in this policy.

Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please notify us within 7 days of receiving your order.

After verification, we will offer one of the following at no additional cost:

  • A replacement item (subject to availability).
  • A full refund.
  • Store credit or an exchange, if preferred.

Please include clear photos of the item and packaging when submitting your request to help us process your claim as quickly as possible.